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Cisco CSM Certification Exam is ideal for professionals who work in customer success, customer experience, account management, or sales roles. It is also relevant for individuals who are responsible for customer support or technical services. 820-605 Exam emphasizes the importance of building strong customer relationships and delivering value to customers throughout their lifecycle. Cisco Customer Success Manager certification is recognized globally and can be a valuable asset for professionals seeking career advancement or looking to demonstrate their expertise in customer success management. Overall, the Cisco CSM Certification Exam is a comprehensive and relevant certification for professionals who are committed to delivering exceptional customer experiences.
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Cisco Customer Success Manager certification is highly valued in the industry and is recognized globally. Cisco Customer Success Manager certification can help individuals stand out in a competitive job market and increase their chances of landing a high-paying job. Cisco Customer Success Manager certification provides individuals with the necessary knowledge and skills to manage customer success effectively, which is a critical aspect of business growth and sustainability.
NEW QUESTION # 67
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
Answer: D
NEW QUESTION # 68
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
Answer: A,B
NEW QUESTION # 69
Which outcome is the best that a Customer Success Manager can achieve for a customer?
Answer: B
NEW QUESTION # 70
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
Answer: C
Explanation:
To improve the health index of Company B, which has lower scores in Sentiment Score compared to its Health Index, the Customer Success Manager should focus on enhancing the customer's experience and satisfaction with the product. Providing training and learning resources can help improve product knowledge and proficiency, which can positively impact the sentiment score. References: The Cisco Customer Success Manager's role includes offering training and educational resources to improve customer satisfaction and product adoption, as indicated in the Cisco Customer Success Manager documentation.
NEW QUESTION # 71
Which two actions are in adoption campaign? (Choose two.)
Answer: B,D
NEW QUESTION # 72
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